Jianghan District industrial and commercial personnel told the Wuhan Evening News reporter that complaints about high-end furniture have become the main force of “10,000 yuan complaints”, accounting for about one-third of the total amount of “10,000 yuan complaints”. To this end, Wuhan Evening News reporters and industrial and commercial personnel teamed up to conduct an in-depth investigation of the "weird circle" of the city's furniture market.

Private custom high-priced furniture

Actually "three no products"

Miss Gu recently complained to the Wuhan Evening News that she had customized a set of kitchen cabinets at a high price of 248,000 yuan in a foreign brand furniture agency in Jiang'an District. The company promised at the time that the furniture was custom-made in the Italian origin, designed by foreign experts, made of local unique mountain wood, hard wood, not easily deformed and durable. Because it is necessary to customize in advance, it is necessary to pay the entire amount to the foreign company six months in advance. So she will pay the full amount in advance.

Unexpectedly, when the long-awaited original furniture was delivered to her home, she suddenly stupid: the so-called original imported furniture is far from the imaginary whole piece of furniture: the original imported packaging was made of wooden strips. The frame and the wooden strip are also printed with foreign language. The inside is the furniture wrapped in cardboard, but the fact is that a lot of wooden blocks and plastic strips are wrapped in ordinary cardboard boxes, and the tape is also bundled indiscriminately; There is no foreign language, and there is no Chinese description of the original import; even the formal trademark, place of origin and factory name are not. Trademarks and barcodes are copies, and even more incredible is that the number displayed on the barcode is not Italian!

After receiving the complaint, the reporter tore the corner of the package and found that the so-called original imported furniture was not assembled into furniture. It was some wood and accessories. The logo was also glued to the wrapping paper with transparent tape. It was indeed a copy. And can not prove that the furniture is from Italy.

The merchants who arrived at the scene told the reporter that the furniture materials were imported from Italy. After being shipped to Nanjing, the original packaging was opened by the Nanjing factory, and then repackaged and distributed to Wuhan according to the customer list and address. Waiting for the place. The packaging that is now seen is not the original Italian packaging, but is packaged by the manufacturer in a waste carton.

After the city's industrial and commercial bureau intervened in the investigation, the merchant gave the customs declaration form provided by the manufacturer to the industrial and commercial department. The product name displayed on the customs declaration form was: wood, wood, and the number of imported containers, which did not show imported furniture. The explanation for this is that the original imported furniture can't be loaded into the cabinet and then shipped to China, so the transportation cost is too high and it is easy to damage the furniture.

Due to insufficient evidence, it is unclear whether the price of furniture is imported or not, and the industrial and commercial departments have no way to start.

The merchant also said: Because the furniture is privately customized, the return has certain difficulty, which makes the consumer a bit unacceptable. The two sides are still deadlocked for this.

Say good "Oak furniture"

Transformed into "oak leg furniture"

Coincidentally, Ms. Luo, who lives in Jiang'an, complained that she recently bought a set of European-style furniture for a furniture city near Hankou Railway Station. The product label indicates that the material is oak. At the time, the clerk also said that it was solid wood furniture and the material was oak.

When the furniture is shipped to the home, when the worker installs the coffee table, Ms. Luo finds that the material punched out is MDF, not oak chips. Workers also acknowledge that the panels are not made of oak and are made of MDF. Since the sofa and the bedside table have been installed, Ms. Luo has paid attention to the panel materials of the TV cabinet. As a result, the panels of the TV cabinet are also made of high-density boards.

Ms. Luo looked for business theory, but the store said that the contract has been agreed that the main material is oak, not all materials are oak. At this time, Ms. Luo discovered that the contract was really marked with “main oak”. Ms. Luo believes that even if the contract is that the main material is oak, then the panel should be considered the main material. But the merchant can argue that the panel can not be regarded as the main material, the main material mainly refers to the four corner legs of the coffee table. This makes Ms. Luo feel a little irrational.

Ms. Zhou, who lives in Hankou, has more experience in purchasing furniture. She is in a home store on Development Avenue and spent 90,000 yuan to order a set of furniture. In October last year, when the goods arrived, she found that the color of the large wardrobe was not First, some places are yellowed, some places are reddish; the carvings on furniture are like "shit". The merchant agreed to exchange some of the goods. As a result, the large wardrobe that was exchanged was inconsistent with the color of the bedside table. Among them, in the exchange of a chest of drawers, there was also a paper cutter for the clerk, and the words "sample" were also written on the package. The merchant explained that it is to ensure the quality, so that the manufacturer can do it according to the sample, so the word "sample" is written on the package.

Finally, the merchant agreed to retreat 28,000 yuan in large wardrobes, writing desks, bedside tables and beds; the rest of the replacement, the other part repainted. The store allows the consumers to go to the store to order the goods, and said that they do not add money. After the order is made, the merchants have added a difference of more than 1,000 yuan. In exchange for the large closet and then bursting, Ms. Zhou was helpless, and went to the store to see the goods. Finally, I hope the store will give the sample to her, but the merchant said that if the sample is taken away, the store will be empty and there will be no exhibits. Until May of this year, the merchants have not delivered the goods to the door, only promised to fill all the goods within 3 months.

True "original"

Hard to do

The industrial and commercial personnel told reporters yesterday that consumers must have a clear understanding of the concept of imported furniture. According to the current situation, it is difficult for merchants to complete the whole furniture and directly package it to China. Especially for custom-made kitchen cabinets, each one has different sizes. It is difficult for foreign manufacturers to assemble them abroad and ship them to domestic sales.

The reporter interviewed the Wuhan Furniture Industry Association yesterday. Relevant experts said that at present, the furniture is a lot of greasy, some merchants like to use the "imported original" to make the hoe, in fact, it is not "original" at all; some merchants love to use "African Pear ", posing as mahogany furniture, in fact, only one kind of African rosewood is mahogany, the other is not mahogany; some businesses love to use "pure solid wood", "solid wood" words to attract attention, in fact, if the general pure wood It is easier to crack the panel, especially for large desktops. It is best to use MDF as the panel.

Experts also said that the purchase of furniture, that is, when buying furniture, must obtain and carefully read the "instructions", according to the requirements, the "instructions" must indicate the materials used in furniture, the specific parts are what materials, if the business If you fool people, you can use the "instructions" as evidence to protect your legitimate rights and interests.

When consumers buy high-end furniture, they must first check the relevant information on the Internet. They should know something about the materials they buy, especially when buying high-grade wood such as mahogany and oak. Be sure to write and write in the contract. Specifically, don't just write furniture in general. Buying tens of thousands of pieces of furniture is equivalent to buying a car. Consumers should be able to ask the experts to help them to reduce their deception.

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